Store Policies

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within 1-3 business days of being placed.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Shipping Fees

*Please note that larger basket items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of Canada yet...

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Local Delivery

We provide free Local Delivery for orders over $200. Local delivery is limited to the following postal codes; V1B and V1H.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us in store. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition with tags or still in box. If it is defective we can handle a warranty replacement for you. Merchandise returned that appears used will be denied. If we shipped the product to you, you are responsible for the shipping back to us. We reserve the right to deny any returns that look to be used.

Labor fees, such as custom wheel builds or other services, are non-refundable.

*Covid Update - We are not accepting returns at current state of the Global Pandemic.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!